Frequently Asked Questions

We accept orders placed via email and WhatsApp. Unfortunately, we do not take phone orders. We recommend placing your order via our online e-commerce website — you may select delivery date, time and make payment immediately. For corporate or bulk order purchase, please email us directly for attractive wholesale rate.

We recommend placing an order online at least three (3) days before your event with order fully paid. For urgent orders less than three (3) days, please place the order via our website directly with credit card payment and WhatsApp us the order ID. We will try our best to expedite the order.

For urgent, same day or next day orders, please place the order via our website directly with credit card payment and WhatsApp us the order ID. We will try our best to expedite the order.

After placing an order via our e-commerce website, you will receive an automated confirmation email. If you do not receive it, please check your spam folder. For any enquiries on your order, please WhatsApp us with your order ID. Party Wholesale no longer sends confirmation SMS for successful online orders.

We highly encourage placing an order via our online e-commerce website before coming to our office to collect your balloon order — this minimises waiting time as your balloons would already be prepared and ready for collection.

We accept walk-in orders. As we have limited display at our office, please browse our website and screenshot items you are interested in so our team can better assist you. We accept cash and credit card payment at our office at 81 Tagore Lane, #02-13, Singapore 787502.

We apologise if some items are unavailable for your order. There may be times where items are damaged, lost or sold out at our office before the website is updated. We appreciate your kind understanding as we try our best to fulfil your party order.

In this situation, our team will recommend similar products. If you are not agreeable, Party Wholesale will refund the unavailable item back to you.

Please place an additional new order online with credit card payment and drop us a WhatsApp message to notify us of this add-on request. Kindly allow one (1) working day to process this request.

Please contact us via WhatsApp or email for changes to your existing order. Kindly allow us one (1) working day to process this request.

We allow self collection of balloon orders at 81 Tagore Lane, #02-13, Singapore 787502. Simply choose the [Self Collection] option at checkout and you will be prompted to choose your preferred collection date and time.

We recommend collecting balloons 1 to 2 hours before the start of your party to ensure all inflated helium balloons look their best!

Party Wholesale requires full payment to secure order items. All unpaid orders in the shopping cart will be cleared after three (3) days.

All items listed on Party Wholesale’s website are ready stock unless stated as out of stock. If the quantity required is not available, the system will prompt you to make amendments. Should an item currently not be in stock, we reserve the right to replace it with another type or of equivalent value, subject to availability.

If you are interested in an out-of-stock party product, please WhatsApp or email us to enquire.

If you do not receive the confirmation email, please check your spam folder.

If it’s still not there, please WhatsApp or email us to enquire.

1. Order via website
2. Select your choice of balloons
3. To add items to your cart, click [Add to Cart]
4. To change the quantity of an item, use the [−/+] control in the quantity column
5. To review the items in your cart, click [Cart] at the top right of the page
6. Review your order on the Cart page, then click [Checkout Now]
7. Check out as a guest or register an account
8. Enter personal information & click [Confirm]
9. Enter delivery information & click [Confirm]
10. Choose payment method & click [Confirm]
11. For credit card payment, key in card details and the OTP sent by your bank to your mobile
12. A confirmation email will be sent shortly after you place your order. Your order is not confirmed until you receive it

To cancel or postpone an order, the request must reach Party Wholesale at least three (3) business days before the event. Please contact our office between 9am and 4pm, Monday to Friday, via email.

Cancel less than seven (7) business days before the event
Subject to a 50% charge on the total bill; the remaining 50% will be refunded as a Party Wholesale e-voucher.

Cancel on the actual event date
Subject to a 100% charge on the total bill. Party Wholesale will not be able to cancel an order once items have been confirmed, made or delivered.

Note: we do not allow cancellation of customised party supplies such as custom banners, latex balloon printing or personalised helium balloons. Saturdays, Sundays, public holidays and eves of public holidays are not considered business days.

Unfortunately, we are not able to exchange or take back used items.

We do not allow cancellation of customised party supplies such as custom banners, latex balloon printing or personalised helium balloons.

We do not accept payment upon collection or delivery. All orders must be pre-paid prior to collection or delivery. We accept credit card, bank transfer and PayNow (UEN 201217562N) via our e-commerce website. For last-minute urgent orders, bank transfer is not available.

Order at partywholesale.com.sg

• Credit / Debit Card
• Bank Transfer
• PayNow UEN 201217562N
• Vendors@Gov (MOE)
• GeBIZ / IFAAS (SAF)

At our office

• Cash
• Credit Card (MasterCard and VISA only)
• PayNow UEN 201217562N

We accept VISA / MasterCard for online purchases. American Express is not accepted.

How to order:

1. Order via website
2. Checkout page > Payment > Credit/Debit Card > Submit order
3. You’ll be directed to a secure payment page to enter card details and click [Pay]
4. Enter the OTP sent to your mobile phone
5. You’ll be directed to the order summary page
6. A confirmation email will be sent shortly after you place your order

We do not accept American Express, on either our website or at our office. We only accept VISA / MasterCard.

Yes, we accept Vendors@Gov or GeBIZ payment for Singapore Government bodies, schools and SAF army camps. Such arrangements must be made at least one (1) week before the delivery date.

How to order (MOE)

1. Order via website
2. Checkout page > Payment > Vendors > Submit order
3. Our sales team will email you a vendor agreement form
4. Have finance chop & acknowledge the form
5. Email the signed form back to Party Wholesale
6. Order is confirmed

How to order (SAF camps)

1. Order via website
2. Checkout page > Payment > GeBIZ > Submit order
3. Our sales team will email you an e-quotation
4. Pass the e-quotation to finance to raise a Purchase Order (PO)
5. Notify our office of the PO number generated
6. Order is confirmed

Note: it is compulsory to complete the e-invoice application form for all Vendors orders.

We accept internet banking or ATM transfer via our website, provided your event is at least three (3) days away. For last-minute, same-day or next-day orders, please choose credit card or PayLah instead.

Party Wholesale’s bank accounts:
DBS Current Account — 027-904-9596
OCBC Current Account — 641-731-567-001

1. Internet Banking — please transfer to the matching bank (e.g. DBS/POSB account to our DBS account, OCBC to our OCBC account). Key in your [Online Order No.] under remarks. Once done, message or email us the transaction details; we’ll notify you once received. Ensure payment is made at least three (3) days before your event.
2. ATM / Cash Deposit Transfer — proceed to the nearest ATM or bank counter to transfer or deposit. This must be done at least three (3) days before your event.

Yes, we accept PayLah! via our website. Please ensure you have the app downloaded and registered on your mobile first.

1. Order via website
2. Checkout page > Payment > PayLah!
3. Click [Pay Now] to proceed
4. Enter your mobile number and select [Checkout Now]
5. Confirm the mobile number is correct and click [Confirm]
6. Open the DBS PayLah! app on your mobile
7. Under the [Pending] tab, you’ll see a request to pay [Party Wholesale Centre]
8. Confirm the total amount is correct and click [Checkout]
9. If successful, the order will show as [Completed] in your PayLah! app
10. A confirmation email will be sent shortly after

Having issues with PayLah!? Please call the DBS hotline at 1800 111 1111.

Party Wholesale’s website is secure and uses the latest 3-D Secure technology to encrypt customers’ information.

Unsuccessful credit card transaction — please change the payment method to PayLah! or bank transfer to proceed with your order.

OTP timeout — please change the payment method to PayLah! or bank transfer to proceed with your order.

Never received OTP — please call your credit card’s issuing bank to enquire, as this is a security protocol set by the bank.

Refund of a helium tank or electric pump deposit takes approximately 10 to 14 working days from the item return date, depending on the original payment mode:

1. Credit card or PayLah! payment → refunded back to card or PayLah!
2. Internet banking / ATM transfer / PayNow → refunded to the bank account provided
3. Cash payment → refunded to the bank account provided
4. Cheque refund incurs a $1 administrative fee

Our accounts team will notify you by SMS once the refund is processed.

Party Wholesale provides FREE SingPost mail service for all un-inflated balloons and party supplies. As SingPost standard mail has no tracking, we cannot be accountable for lost mail — we encourage customers to choose Registered Mail so your parcel is traceable. Choose [SingPost Standard Mail] or [Registered Mail] at checkout.

* Helium tank / electric pump / helium balloons / props / customised banners are not included.

Things to note for balloon delivery

• Business offices, hotels, chalets, beaches & parks, shopping malls, hospitals, schools and army camps: sent only to a drop-off point or loading bay. For priority delivery, we’ll send direct to the unit where security allows.
• Condos, HDBs and landed property: sent to the doorstep, function room, BBQ pit or void deck.
• Standard delivery does not allow a specific time within the pre-scheduled slot — please be at the location from the earliest time in your slot.
• No exchange or refund once balloons are handed over in good condition — please check on collection from the driver.
• Delivery price varies with the number of balloons ordered; the exact fee is shown at checkout once the delivery location is entered.

Yes, we offer a [Send as Gift] surprise balloon delivery service for smaller orders. Choose [Send as Gift] at checkout and you’ll be able to add a gift card message with your balloons.

Yes, you can choose your preferred delivery date and time at checkout.

FREE standard mail is provided for purchases of un-inflated balloons. To keep our prices attractive, we charge for helium balloon, helium tank, electric pump and customised banner delivery.

There is no limit when it comes to helium balloon inflation — you name it, we have it! For large orders above 1,000 pieces, we usually inflate on site at the venue.

We provide delivery and postage services for all orders; there is no minimum order requirement. Fees vary with the purchase’s weight, size, quantity and delivery mode — please see our delivery page for cost and lead time.

Party Wholesale provides island-wide delivery to most locations in Singapore, including the Ferry Terminal and Sentosa, except:

1. Areas with postal codes starting with 70, 71 and 83
2. Jurong Island and all offshore islands (e.g. Pulau Tekong, Pulau Ubin)

We offer early morning delivery between 6am and 7am, or late delivery between 6pm and 7pm. For special delivery requests, please email us your delivery address and preferred time and our sales team will quote you accordingly.

Deliveries to CBD areas, hotels, chalets, beaches, parks, business buildings, shopping centres, hospitals, schools and army camps are sent only to the nearest loading bay or pickup point — drivers cannot deliver right to the doorstep unless [Send as Gift] is chosen.

Deliveries to HDBs, condos and private estates are sent to the doorstep, clubhouse or BBQ pit.

For urgent same-day orders, please order via our website with credit card payment. Once placed, WhatsApp us your order ID so we can expedite it.

Please be at the delivery location from the earliest time in your selected slot. If no one is present, the driver may:

1. Leave the order at the doorstep with the customer’s permission — Party Wholesale is not responsible for any loss or damage once items are left unsupervised, or
2. Arrange a return trip at a later time for a surcharge of $20–$30, usually scheduled as the last trip of the day.

For same-day delivery address changes, please WhatsApp us as soon as possible.

1. Cut-off for morning delivery changes: 4pm the day before
2. Cut-off for afternoon delivery changes: 10am on the day of delivery

We will try our best to accommodate changes where the situation allows.

Yes, provided our office is notified before the cut-off time below. Please contact our sales team via WhatsApp.

1. Cut-off for morning delivery changes: 4pm the day before
2. Cut-off for afternoon delivery changes: 10am on the day of delivery

Note: for same-day orders, last-minute changes should be notified as urgently as possible — email may not reach our sales office in time.

We’d love to hear from you! Please WhatsApp or email us the details and we’ll check availability.

We are located at 81 Tagore Lane, #02-13, Singapore 787502. Click on the map for directions. Please check your order upon collection — we will not be liable for missing or damaged items after you have left our office.

No minimum amount is required for self collection orders. Please check your order upon collection — we will not be liable for missing or damaged items after you have left our office.

Yes. Select your preferred self collection [date] and [time] at checkout when you order online. Please check your order upon collection — we will not be liable for missing or damaged items after you have left our office.

For urgent orders that need same-day collection, please order online with credit card payment and WhatsApp us the order ID so we can expedite it, provided it’s within our cut-off time:

1. Cut-off for morning collection: 4pm the day before
2. Cut-off for afternoon collection: 10am on the day of collection

We will try our best to accommodate last-minute orders, but this is not guaranteed. Please check your order upon collection — we will not be liable for missing or damaged items after you have left our office.

We keep orders for up to a month. Orders not collected within one (1) month of the stipulated collection date will be disposed of without further notice.

We distribute Anagram balloons, including licensed party supplies such as Little Pony, Superheroes, Paw Patrol and many more! We have a wholesaler account for retail shops — please email us with [Wholesale] in the subject line and we will get back to you within one (1) working day. Alternatively, WhatsApp us for a quicker reply.

Yes, we do international shipment. Global shipping rates vary by location, generally from $20 onwards. To arrange:

1. Order via website
2. Add items to cart & click [Checkout]
3. At checkout, key in 787502 as the postal code
4. Choose [Self Collection] > a date & time
5. Choose credit card payment
6. Forward the automated confirmation email to us along with your overseas address
7. We’ll advise the postage fee separately — if shipping charges aren’t agreeable, we’ll issue a full refund

We process and ship out orders within two (2) business days of receiving the order and full payment. A tracking code will be emailed once the item is shipped.

Items are shipped via SingPost. Global shipments may be subject to customs inspection and clearance, which can require extra days.

We regret that we are not liable for items once shipped internationally. Please email us regarding international shipping queries.

We provide helium tank rental in three sizes (S/M/L). All our tanks are delivered directly from the factory and allow 10–20 more balloons to be inflated compared to other party shops.

Small Helium Tank (6L)

• $39.90 per tank*
• Inflates 80 x 9″ latex balloons
• 3-day rental
• Approx. 4–7kg per tank
• Delivery from $12–$25 per trip depending on location

Medium Helium Tank (10L)

• $59.90 per tank*
• Inflates 120 x 9″ latex balloons
• 3-day rental
• Approx. 5–10kg per tank
• Delivery from $12–$25 per trip depending on location

Large Helium Tank (40L)

• $210.00 per tank*
• Inflates 670 x 9″ latex balloons
• 7-day rental
• Approx. 45–50kg per tank
• Delivery available Monday–Thursday only (except eve of PH & PH), anytime 9am–6pm
• Delivery only to locations with direct lift access
• Delivery from $30 per trip depending on location
• Please arrange at least two people to collect the large tank — it is very heavy

* Refundable tank deposit of $100 per tank, refunded to your card or bank account within 10–15 working days of the tank return date.

There is a tank extension charge of $2 per day. Please email us in advance if you need to extend the rental.

We recommend inflating balloons 2 to 3 hours before the event, especially latex balloons (9″–11″) which float for approximately 6 hours.

We offer one-way or two-way delivery starting from $12 (small/medium tank) or $30 (large tank). The exact delivery fee is calculated at checkout.

Upon return, we check for any missing toolkit items and the condition of the tank and nozzle. The deposit is refunded within 10–15 working days of the tank being returned, provided nothing is missing and both tank and nozzle are in good working condition.

We provide on-site helium balloon inflation for orders above 1,000 balloons. For most orders, we inflate at our office before delivering to your venue. If you have your own balloons and need us to inflate them, please drop off the un-inflated balloons at least two (2) days before your event so we can inflate and deliver them together with the rest of your order.

Foil balloons are inflated 2 to 3 hours before delivery to check for leaks or manufacturer defects, while latex balloons are inflated 1 hour before delivery.

We provide helium balloon columns, clusters, bunches and other decoration setups at the venue. Please email us the following and our sales team will get back to you:

1. Name & mobile number
2. Date
3. Event start time & duration
4. Venue accessible time
5. Whether the venue is indoor or outdoor
6. Number of guests

All foil balloons are self-sealing, except for 9″ or 14″ foil balloons which need to be heat-sealed. All latex balloons are tied with a simple knot at the opening.

All prices on our website are nett — we do not charge GST.

Excessive heat could cause a balloon to burst, so to suit Singapore’s hot weather, we only inflate balloons to about 95% to allow room for the helium gas to expand. The balloon may also appear slightly deflated in a colder, air-conditioned environment since helium contracts in the cold. We attach a note and straw at the base of the balloon weight to advise on how to handle this.

Yes, you may refill a reused foil balloon with helium, but its floating time will not be as good as a new balloon due to wear and tear from first use. It may burst during inflation or deflate sooner.

Avoid direct sunlight (it may burst), very cold areas (it may deflate) and sharp objects nearby. Do not weigh down, squeeze, press, bend or over-pull the balloon, as this can cause leaks.

Un-inflated balloons (flat packaging)
Arrive deflated in a sealed pack (no ribbon provided).

Helium-inflated balloons
Tied with a 1.5m curling ribbon and packed in a plastic bag for easy transport. Loose balloons are bundled with one complimentary water balloon weight — please purchase a decorated weight separately if preferred.

Normal air-inflated balloons
Inflated with normal air and will not float. Stick to a wall, dessert table, or scatter on the ground for guests to play with!

Yes, we deliver helium balloons. The delivery fee is calculated at checkout.

Latex balloons

• Made of latex rubber
• Single use only
• Float for approximately 6 hours
• Cheaper

Foil / mylar balloons

• Made of foil material
• Can be reused
• Float for at least 12 hours up to a few days, depending on size
• More expensive

Sedan*

• 11″ latex balloons (40–50 pcs), or
• 40″ letter/number balloons (6–8 pcs), or
• 36″ latex balloons (1–2 pcs), or
• Foil balloon bouquets (4–5 pcs), or
• Walking pet balloons (30–40 pcs), or
• Custom bubble balloons (6–8 pcs), or
• 18″ foil balloons (30–40 pcs), or
• Small/medium helium tanks (3–4 tanks)

MPV / SUV*

• 11″ latex balloons (50–70 pcs), or
• 40″ letter/number balloons (8–10 pcs), or
• 36″ latex balloons (1–3 pcs), or
• Foil balloon bouquets (5–7 pcs), or
• Walking pet balloons (40–60 pcs), or
• Custom bubble balloons (8–10 pcs), or
• 18″ foil balloons (40–60 pcs), or
• Small/medium helium tanks (5–7 tanks)

* Assumes no passengers, no child seat, and an empty boot. Don’t leave balloons in a car boot too long — park in the shade whenever possible.

• 3-room flat (living room): approx. 250 latex balloons
• 4-room flat (living room): approx. 350 latex balloons
• 5-room flat (living room): approx. 400 latex balloons
• Hotel room: approx. 300–500 latex balloons

Please email us if you need more specific guidance.

A metallic balloon has a shiny, pearly surface. Standard and decorator balloons have a matte, vibrant colour surface.

We highly encourage all customers to collect balloons on the same day as their event.

Foil balloons
Float for approximately one day to a few days — may be collected one day before the event. They may deflate slightly overnight; re-inflate with a pump or straw if needed.

Walking pet balloons
Require helium inflation to achieve the “walking” effect, floating for approximately 12 hours. We recommend collecting a few hours before the event.

Latex balloons
Float for approximately 6 hours. We recommend collecting 1 to 2 hours before the event.

Yes, we provide helium inflation service for a fee. Please see our helium inflation page.

Yes, please see our balloon printing page.

Foil balloons may be exchanged only if there is a manufacturer defect (e.g. leaking seam) found before inflation, and reported to us before collection or delivery. Once a balloon has been inflated and handed over in good condition, we are unable to offer a refund or exchange.

Yes, we provide customised message bubble balloons. To keep prices low, we need 7 working days (excluding Sat, Sun and public holidays) to process your request. Choose express (4–6 working days, +$10) or super express (3 working days, +$30) for urgent orders. Custom stickers usually last up to a week, though small air bubbles may appear after 1–2 days — it’s best to collect or have balloons delivered on the actual event date.

Yes, please see our balloon printing page.

Yes, we provide air-filled balloons tied to a stick.

Normal air-inflated balloons stay inflated for at least one (1) day. You may place your order online and collect it one day before the party.

The mini 16″ letter/number balloon will not float even when helium-inflated, as it’s too small — it’s only suitable for normal air inflation.

Yes, we create customised banners for weddings, proposals, birthdays, baby showers and more! Please see our personalised banner page for designs. If you need a design not shown on our website, please email us to enquire.

Please email us your ideal artwork or brief and we’ll quote you accordingly.

Yes, we print banners provided no amendments are required by our designer. Please email us your high-resolution artwork to enquire.